“Intellegens is a great team of professionals. From planning to execution, everything was perfect. They have great knowledge, experience and commitment. They stick to deadlines and deliver everything that was agreed and promised. They openly communicate where they are experts and what areas they can cover but do not have much experience with it. And even in those areas they delivered great results.”
SkyDesk – Webchat Client for Customer Care
The Client
SkyDesk is the one product for all customer care needs. It allows multiple communication channels in one place, with customizable functionality.
The Project
As SkyDesk provides multiple customer care channels, Intellegens helped them by developing a customizable webchat widget that can easily be implemented into any existing website and connected to the SkyDesk multi-channel platform.
Intellegens helped the SkyDesk team with the API definition needed to allow all the features needed as well as with the full implementation and delivery of the technical solution. The solution includes tracking user sessions, sending files, retrieving previous chat histories etc.
The solution was delivered as expected and is being used daily by SkyDesk clients as a part of their multi-channel platform.
Tech Stack
Preact, Typescript
Period
2022 – ongoing